Appointments API

Schedule an appointment and let customers join via a secure link. Optional features include contact-center routing, webhooks, and notifications.

Versioning and lifecycle

• v2 is the current version and the default for new integrations.
• v1 remains available for existing integrations that still use v1 request and response shapes.
• New functionality and enhancements are delivered on v2, and v1 will be deprecated over time.
• API version lifecycle is independent from explicit chatMode values used in routing.

Choose a version

• Appointments API v2 (Reference)
• Appointments API v1 (Reference)

Related services

• Notifications API (Reference)
• Calendar Events API (Reference)

Interaction routing

If you need to control how appointment interactions are routed (Genesys/Talkdesk), see:

• Interaction routing